FREQUENTLY ASKED QUESTIONS
A little clarity.
A lot of confidence.
From the first demo to your everyday workflow, here are the answers to the questions we hear most.
What is AIdMD Insights?
AIdMD Insights is clinical AI that works inside the EHR you already use. It adds pre-visit chart review, an AI medical scribe, ICD-10 coding help, and clinician-approved actions to your existing workflow, without replacing your EHR. A clinician always reviews and signs before anything is finalized.
How much does AIdMD Insights cost?
Insights Core is $249, Insights Plus is $299, and Insights Premium is $349 per provider per month. Every plan connects to your existing EHR and includes a 14-day free trial.
Does AIdMD Insights have a free trial?
Yes. Every AIdMD Insights plan includes a 14-day free trial for your practice. Schedule a demo and our team will get you set up.
Is AIdMD HIPAA compliant?
Yes. AIdMD is designed to support HIPAA-compliant use, with encryption in transit and at rest, role-based access controls, and audit logging. Patient data is handled securely, and PHI is not used to train public AI models.
Does AIdMD make clinical decisions or place orders automatically?
No. AIdMD surfaces AI-generated suggestions — diagnoses, notes, orders, and actions — but a licensed clinician always reviews and approves before anything is finalized or placed. The AI augments your judgment, never replaces it.
Which product should I choose if I already have an EHR?
AIdMD Insights is designed for this. It connects to your existing EHR (Epic, Oracle Health, athenahealth, eClinicalWorks, and many more) and brings AI scribing, chart insights, and workflow support into your current environment.
Does AIdMD Insights Lite require EHR integration?
No. Insights Lite uses manual uploads or dictation without connecting to an EHR. Contact our team for current availability and pricing.
Does AIdMD write back to my EHR, or do I have to copy and paste?
AIdMD writes back automatically — there is no copying, re-keying, or switching between systems. Once a clinician reviews and signs, the note, orders, referrals, and codes post to the chart through FHIR. The signature is the gate: nothing enters the record unsigned. New deployments start read-only, and write-back is enabled workflow by workflow as your governance team approves each one. What can be written back depends on your EHR; we confirm it with your team before go-live.
Which EHRs can AIdMD integrate with?
AIdMD works today with Epic, Oracle Health, athenahealth, eClinicalWorks, Practice Fusion, Greenway, and Cerbo — and many more, including gGastro, NextGen, MEDITECH, and other specialty systems. Certified EHRs must offer a standard way to read the chart under federal rules, so connecting a new one usually takes days. Browse the integrations directory or bring us your system. We confirm the connection method, available data, and approved workflows with your team before setup.
Can we start with Lite and upgrade later?
Our team can help you move from standalone tools to a connected Insights plan. We will review availability, your EHR, and any transition needs together.
Does AIdMD use our data to train public AI models?
No. Patient data is never used to train public AI models. AIdMD may use anonymized, de-identified data with explicit customer consent to improve our clinical AI — but this is opt-in, not the default.
What happens to my data if I cancel my subscription?
Your medical records stay in your EHR. AIdMD reads the chart when it is needed and does not keep a copy of your patients' records, so there is nothing to move out. When you cancel, we switch off the connection and remove your account under our data retention policy.
How long does EHR integration take to set up?
A typical AIdMD Insights go-live takes 1–2 weeks. Our implementation team handles the technical configuration with your IT staff and provides clinician onboarding. Timelines depend on your EHR and approvals.
Is there a minimum contract length?
Insights plans are billed per provider per month, with flexible monthly or annual terms. AIdMD EHR is quoted per practice. Talk to our team about what works for your practice.
Do you offer training and onboarding support?
Yes. Every Insights plan includes implementation, onboarding, training, and ongoing customer success, with a dedicated integration manager during setup. A move to AIdMD EHR includes a dedicated implementation manager, data migration, staff training, and go-live support.
Have a question we haven’t answered?
Talk to our team